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FAQ
How can I contact belowtheCollar customer service?
If you don’t find the answers you need on this page, then please email us at info@belowthecollar.com. We’ll get back to you as soon as possible (usually the same day).
What method of printing do you use to print your shirts?
We use Digital Direct To Garment Printing. We use a Brother GT-541 to give you the smooth feel of a shirt instead of the thick ink print a screen printer would give you. We do not use Iron-On's or Screen's to make our shirts. You won't have to worry about your print cracking or peeling. There is no texture to our print, it feels like it was part of the shirt the entire time!
What kind of shirts do you print on?
We are printing on Alstyle High Quality Cotton T-shirts. The shirts are pre-shrunk and very soft and form fitting. They have a thin collar so you don't have to worry about those thick collars that get messed up when you wash them.
When will my order ship out?
Most orders of in-stock goods ship out 2-3 business day after you place your order, although it might take longer (rarely). Once your order has been shipped you'll receive another email to let you know it's on its way. We do not ship on weekends or on these holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after Thanksgiving, Christmas Eve/Day, and New Year's Eve/Day.
What delivery methods do you offer, and how long does it take?
We ship all orders via USPS Priority Mail. FedEx shipping is also available for an additional fee.
US Orders: Standard USPS Priority Mail typically takes 3-5 business days for delivery. FedEx delivery depends on the selected method.
International Orders: Please contact us about rates and shipping methods.
Can I track my order?
Shipping via USPS includes Delivery Confirmation. Tracking information for FedEx shipping is available through your order information page; this link is available in your order confirmation email.
How much do the different shipping methods cost?
Shipping via USPS is FREE! Shipping via FedEx varies based on distance and delivery method.
My order has already shipped. Can I have the delivery address changed?
We cannot change the shipping address for orders that have already gone out, and the US Postal Service is not able to change delivery addresses once an order has been shipped.
Can I place an order and pick it up?
Nope, sorry.
Is your site secure?
The site is secured with a Volusion SSL encryption.
What forms of payment do you accept?
All prices are in US Dollars. We accept Visa, Mastercard, American Express, and Discover. We do not accept payment by check, money order or purchase order, and we do not accept orders through the mail. Please note that online orders may be executed with real-time credit card processing, and your card may be charged before your order ships.
What is the "card verification number"?
If you're paying with Visa, Mastercard or Discover, you must provide the credit card verification number in order to place your order. This is the three-digit number located on the far right side of the signature line, on the back of your card. For American Express, it's the four digits on the front of the card. If you cannot read this number on your card, please contact your issuing bank or financial institution. We cannot accept orders without this number.
There seems to be an issue with my credit card, but I don't think there's a problem with it. What's going on?
Your card might be declined for various reasons. Please check to make sure that the name and address entered in the "Billing Information" field are entered exactly as this information appears on the statements you receive from the issuing bank or financial institution. Also, confirm that the credit card number, expiration date and card verification number are correct. If this doesn't work, please contact your issuing bank or financial institution to verify your information, and make sure there are no holds placed on your account. If trouble persists, please contact us.
Is my personal information private?
We do not resell or distribute your addresses, phone number, email address or any other personal information to anyone. Your phone number and email address will only be used if we need to contact you with a question about your order.
Can I change or cancel my order after it is placed?
We process orders very quickly to make sure you get your goods as fast as possible. Because of this, we cannot change or cancel your order once it has been submitted. Please be sure to check all information very carefully before placing your order.
What happens if I order something out of stock?
We work hard to prevent this from happening. Occasionally, however, orders will slip through that contain out-of-stock items. If that’s the case, we’ll contact you before taking any further action.
Can I get my package delivered on the weekend?
No, we do not offer weekend delivery. However, the USPS does deliver some items on Saturdays, so if you choose Standard Shipping, your order might arrive on a Saturday with your regular mail delivery.
Can I return or exchange an item I've purchased?
Items in their original condition may be returned within 15 days of purchase for a full refund or an exchange. Note that the shipping fee is not refundable. We cannot accept clothing that has been worn or washed for returns or exchanges. Please return the items in the original shipping container with original packing materials to:
belowtheCollar Returns
3056 N. Oakley Ave.
Suite 1N
Chicago, IL 60618
All returns require a 1-2 week processing period once the items arrive in our warehouse. Please send your return with an insured and trackable service. We are not responsible for items lost in transit.
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