Customer Service and FAQ
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
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We currently offer Priority Shipping through The United States Postal Service (USPS) and 2 Day Shipping delivery through FedEx. To place International orders, please contact us. Orders are processed and shipped within 3 to 5 business days. All orders are tracked.
- Privacy & Security
- At belowtheCollar, we respect the privacy of our users and the importance of the information they entrust to us. We collect personal information only when voluntarily submitted by our visitors. The information you provide is used to process orders and occasionally we may contact customers via e-mail about special announcements. You may opt-out from these communications at any time and will not be contacted in the future.
- belowtheCollar.com is secured with an SSL, using 256-bit encryption. Your personal information is privately held and will never be shared or sold. Any information voluntarily submitted may be used for protection against fraudulent transactions and other misuses of our website. If you have any questions, concerns, or comments about our privacy policy, you may contact us by sending an email to info@belowthecollar.com
- Returns & Replacements
- If you're unhappy with your order or there is something wrong with your order, we will gladly exchange or refund item(s) received within 30 days of date of shipment, provided the item(s) are unworn, unwashed and with all original tags attached. Customer is responsible for return shipping on all exchanges.
- Payment, Pricing & Promotions
- We accept payment via Google Checkout and Paypal only. You may be required to register with either system to process payment. Using Google Checkout and Paypal ensure that all your personal information is secure. Pricing is based per item, individually. Pricing is subject to change at any time without notice. Promotional pricing may be established on occasion and for limited time.
- Viewing Orders
- You may view existing orders at any time by logging into your account.
- Updating Account Information
- You may update your account information simply by logging in to your account. Please verify all information is correct before finalizing any changes you may have made. The account information you provide is used for processing your orders and accurate delivery.
